Holiday Inn Express & Suites - Ft. Smith - Airport, an IHG Hotel
What Guests Say
We truly loved everything about this hotel! The rooms were huge, the beds were comfortable and the bathroom was spotless! The staff was wonderful and so accommodating!! My husband and I got in early from our drive, and they were able to check us in 3 hours early! The only downside was our room was literally right above the pool and there is zero sound barrier, so you hear everything below you. Which to be honest is loud and less than enjoyable. By our second night we really couldn't take it anymore. We totally understand the other guests enjoying the pool and having a great time, but it makes it hard to unwind and sleep when all you hear are children screaming and playing and the sound of adults talking until 10 pm. Again, please understand that we totally understood that this wasn't the fault of the hotel or the other guest. So we called down to the front desk and explained what was going on and they moved us immediately to the top floor and on the other side of the hotel. It was such amazing customer service and we were so thankful they were able to help us out! So my only suggestion is that if that situation would be frustrating to you and your family, or if you have kiddos that are trying to sleep, then ask for the top floor on the opposite side of the pool. We will definitely stay here again in the future!!
Kelsey
November 2022
The beds were very comfortable, hotel staff was friendly and check-in was super quick and easy. Noon checkout is always a great perk. Breakfast was delicious and had a great selection. Would highly recommend this hotel.
Penny
August 2022
Our experience at this property was excellent.My wife has issues staying warm, however, I needed a fan to keep me comfortable the young man not only located a fan but took out the extra time to find my wife a blanket. Very impressed with outstanding service. I would highly recommend this hotel to any travelers. The contemporary style of the room was also fantastic.
Willie
August 2023
Clean room, staff was very friendly, bed was very comfortable, breakfast was good.
Cwd
May 2023
Great staff (super friendly and the check-in process took less than 5 minutes total), super clean, and the bed was all sorts of comfortable!
Anonymous
February 2023
Breakfast was one of the best I have had at a Holiday Inn. The omelette was very tasty and the sausage was cooked perfectly. The hotel looked like it had just opened. I found out it opened two years ago. The bed was also very comfortable.
David
May 2023
I liked pretty much everything about the hotel and the room.
Reggie
May 2023
everything was so clean and comfortable
Melissa
February 2023
Everything was good. I was happy they had a hot tub as the website did not mention it.
Kelly
February 2023
Like the location and cleanliness
Shawn
March 2023
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